4 bedroom, 3 bathroom, executive Florida Villa located in The Manor at West Haven.

Terms and Conditions

Your Booking

After making a reservation you must complete the booking form,
duly signed by the first named person in the party. The party leader must be over
18 years of age and authorised by all members of the party listed to accept the
conditions of booking on their behalf.


Once the booking form is received the booking will be confirmed in writing,
please check them carefully to ensure they are correct notifying any changes immediately.
Due to state fire regulations the maximum capacity of the villa (8 persons)

must not be exceeded.
After you have received the confirmation we have a binding contract,
all matters arising from it are governed by Scottish law.


Villa Occupancy

The villa will be available for your occupancy at 4pm on the first day of your
confirmed rental period. You are expected to vacate the villa by 10am on the
last day of your confirmed rental period. 

Late check-outs require manager approval and may incur an extra charge.
Payment


A deposit is required at time of booking and is non-refundable.
The balance and security deposit is due 8 weeks prior to departure.
If you book less than 8 weeks before departure the full balance is due immediately.

 

Security Deposit (Refundable)

You are required to pay £200 security deposit in case of any breakage,
loss or damage to the villa or its contents during your stay.

This will be refunded within 30 days at the end of your stay subject to
there being no damage to the home or its contents.

It is a condition of the rental that the following criteria must be met:

Take good care of the property and leave it in a clean and tidy condition.
Report any damage or loss immediately to our Management Company.
Make good, minor breakages.
Permit the owner’s agent reasonable access to the property to carry out
any maintenance that may be necessary.
Any stains to the carpets, bedding or furniture must be cleaned and removed.

 

If you have to cancel your holiday:

Should it become necessary to cancel the booking the cancellation
must be made in writing by the party leader.

The cancellation will become effective from the date the letter is received.
Cancellations are subject to charge detailed below as a percentage of the
total amount due dependent on the time you cancel.

Cancellation notice given:
More than 56 days Deposit only
56 to 0 days 100% 
 
In the event of your Villa being Changed or Cancelled

Occasionally we will be forced to make changes to your booking through reasons
beyond our control. When any change affects your booking you will be informed as
soon as possible however most are minor and generally a change in the villa
specification will be an upgrade to that villa.

If your villa has to be changed everything possible will be done to ensure it is the
same standard or better, offering the same facilities.

If a major change is required i.e.
moving you to an inferior villa, then the following options will be offered:

1. accepting the change and a refund in respect of the price difference or
2. cancelling and taking a full refund of all monies paid in respect of the booking. 


Force Majeure

Unfortunately we cannot be held responsible nor accept liability where we are
prevented from delivering our contractual obligations by "force majeure".

These include but are not limited to, war, threat of war, civil commotion or strife,
hostilities, strikes and other industrial disputes, natural disasters, fire, Acts of God,
terrorist activities, weather conditions, government action or other events
outside our control. Your travel insurance may cover you in some of these events. 


Travel Insurance

It is vital that you have adequate travel insurance for all members of your party
to safeguard you from loss should it become necessary to cancel your holiday for
an insurable reason.

It is your responsibility to ensure you purchase cover that is sufficient for your needs. 


In case of Complaint

Whilst it is unlikely that you should have a complaint concerning your booking,
things do occasionally go wrong.

In case of complaint you must inform the local management company immediately
so the matter can be rectified as soon as possible.

If you are not satisfied with the solution please make this known in writing.

We will not accept liability for any dissatisfaction or other complaints not reported to the management company during your stay.

Should the complaint be unresolved when you leave please put your complaint in writing to us within 10 days of your arrival back to the UK No liability will be accepted if the complaint is not received in writing within this period.


The use of Amenities

The use of Accommodation and Amenities i.e. swimming pool etc.
is entirely at your own risk, and no responsibility can be accepted for injury,
loss or damage to the user or visitors’ belongings.


No Smoking or Pets
There is a strict NO SMOKING and NO PETS policy inside the house. 
If the management company find any evidence of smoking or pets inside the house
during your stay, this will be regarded as a serious breach of contract and you will be evicted immediately. 

All monies paid will be forfeited and you will be liable for a deep clean fee:- this will include but is not limited to:

professional cleaning of all soft furnishings, lines, carpets etc. as well as a “clean air” fee to replace all air conditioning filters and de-odorising costs.